Returns & Refunds Policy

At Durham Halal Superstore, your satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

Returns

• Return Window: You may return eligible items within 7 days of receiving your order.

• Eligibility: To be eligible for a return, items must be unused, in their original packaging, and in the same condition as when you received them.

• Non-Returnable Items: For health and safety reasons, we cannot accept returns on perishable goods (such as fresh meat, dairy, frozen foods, or opened grocery items), unless the product is damaged or incorrect upon delivery.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 24 hours of delivery. We may request a photo of the item to process your claim quickly. We will arrange for a replacement, exchange, or full refund as appropriate.

Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed to your original payment method within 5–7 business days.

• Shipping fees are non-refundable unless the return is due to our error (damaged, defective, or incorrect item).

How to Request a Return

To initiate a return or report an issue, please contact us at:

• Email: info@durhamhalalsuperstore.uk

• Phone: +44 191 366 0839

Please include your order number and details about the product you wish to return.

Additional Information

• Returns must be arranged in advance; unsolicited returns may not be accepted.

• We reserve the right to refuse returns that do not meet our policy conditions.

If you have any questions about our Returns & Refunds Policy, please contact us. We are committed to providing a fair and transparent shopping experience for all our customers.